What To Expect At Your Appointment, Policies, FAQ

Before your appointment

  • A confirmation text will be sent to your number. Please confirm the appointment

  • Please complete waiver along with confirming appointment

  • Another text will be sent 72 hours before your appointment day

All questions and appointment changes must be made known with at least 24 hour notice. If you cancel your appointment less than 24 hours prior, you will be charged 50% of the service booked. Cannot be used as credit toward next appointment.

We understand that life happens, please allow us 24 hours notice if you need to cancel or adjust your appointment.

During your appointment

  • If you feel the need to request a silent appointment, please feel free to do so

  • If you are scheduled for a blonding session, color session or extension service, please come prepared to be at the salon for 3-4 hours. We do provide complementary water, coffee, champagne, and an assortment of chips and snacks.

  • Please adhere from wearing expensive or luxury clothing you do not want to get ruined. Lusso is not responsible for any lost, stolen or damaged items.

  • Sit back, relax, and enjoy your pampering!

FAQ

NEW CLIENTS A credit card is required to be kept on file to schedule any service with the team at Lusso. Once you have submitted your consultation form and have received a date/time for booking the team will retrieve this information from you. This will confirm your booking with our team. Your card will never be charged unless you violate our Cancellation/No Show Policy. Please read below

CONFIRMATION CALLS/TEXTS
As a courtesy, 72 hours before your appointment you will receive a confirmation text that you will need to reply "C" to confirm.
Please understand, it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and our cancellation fee.

 

CANCELLATIONS

In the event that you would need to cancel, or reschedule an appointment, We hold a firm 48 hour notice policy.

- Regardless of reason any cancellations made 48 hours within the booked appointment time will result in a 50% of the booked service charged to the card on file through our automated system.

- Any no show or same day cancellation will result in 100% of the booked service charged to the card on file through our automated system.

If you need to cancel your appointment please call the salon at 561-896-2076 and speak with a team member.

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If you are calling over the weekend please note your Tuesday appointment must be cancelled on a Saturday or to contact via email before 48 hours in respect of these policies.

info@salonlussoboca.com

SERVICE DOWNGRADES
If you need to adjust the service in which you are booked for, please contact the salon before the 48 hour notice.
Downgrading a service day of (changing from color and haircut, to just a haircut) will result in the charge of the full service booked. Please keep this in mind when our team calls to confirm your booking.

SERVICE ADJUSTMENT

If you are dissatisfied with your hair, please contact the salon directly. We will be happy to make small adjustments within 7 days of your original service date. Anything after 1 week will be subject to charge.

NO SHOWS
 Not showing up to your appointment isn’t kind. We respect your time, so you should respect ours. If you do not show to your appointment, your reserved card will be charged the amount of the service you are booked for, or there will be a balance to pay when rescheduling.

Please understand that upon booking we reiterate these policies upon retrieving your credit card information. We understand life happens, but we are a running a business. We ask you please understand and respect our policies before booking.

REFUNDS 
 We do not offer refunds of any kind.
What we do is an art, please read service adjustments.

WIFI AVAILABLE

Please feel free to bring your device, tablet, or laptop with you to your appointment. Enjoy our color bar table to its full potential. We just ask that devices be used on "silent" or with headphones to ensure a relaxing experience for all.

GRATUITY
Gratuity can be left in cash or via the Venmo app. We do not allow tips on cards.

PRICING STRUCTURE

Services at Lusso vary depending on your stylist chosen, length of hair, thickness of hair, time required and product used.

All of our services are a starting at prices and can increase due to what is stated above.

TARDINESS
We understand that sometimes being late is unavoidable. However depending on the circumstances, we may be forced to shorten the type of service you receive that day, or reschedule your appointment.

THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING OF OUR SALON POLICES AT LUSSO.